FAQs

How do I order?
To order visit our website www.naomiskitchen.ie and click 'Start Your Journey'. Otherwise, please call us on +353 (0)1 444 2841 or email us at hello@naomiskitchen.ie and we can answer all of your questions before you decide to shop. Office hours are Monday - Friday 9.00 - 17.30.

Do you take orders over the phone? 
We can take orders over the phone, but note when placing an order over the phone, we will ask for your card details and the payment will be processed and confirmed before you hang up. We will then email confirmation and receipt of your order.

Is there a cut-off time for orders?
Orders to be collected or delivered on Tuesday need to be made by 16.00 Sunday afternoon. Orders for collection or delivery on Friday need to be made by 16.00 on Wednesday.

Is there a minimum order?
Yes, the minimum purchase order on our site is €40.

Do you deliver?
We currently deliver within Dublin County and North Wicklow. However, do contact us if you have a delivery query and we will do our very best to help you where we can. Alternatively we offer a collection service from our NKHQ in Glenageary if that suits you better. We use our own delivery drivers to ensure that your order arrives to you in perfect condition.

NK Delivery Service:
Tuesdays and Fridays between 16.00 - 19.00. Someone of 18+ must be at home to accept the order when it arrives. Delivery charge at this time ranges from €6.50 to €13.50 depending on location. Once you pop your eircode in at the The Cart, your delivery charge will automatically be calculated.

NK Collection Service:
Tuesdays, Wednesdays and Fridays between 14.00 - 17.00 from our HQ in Glenageary, Co. Dublin. Please note that should you have any specific collection time requests, please contact us directly and we try to accommodate you the best we can.

Can't find us?
If you're using our Click & Collect service, please insert our address below into Google Maps: 

Naomi's Kitchen Food Co., Unit 7A Adelaide Court, Albert Rd Lower, Glenageary, Dublin, A96 V124

Can I order the Food Boxes as a gift?
Absolutely! As long as the recipient has enough room in their fridge or freezer, this is the perfect gift for the ones you care about. We also offer gift vouchers, Irish artisan hamper, and have a unique Gift & Wellbeing range if you are looking for something extra special to add to your Food Box or hamper.

Can I choose what meals I receive in the Food Boxes?
Our listed Food Boxes vary from week-to-week, and will be randomly selected by our Chefs from the full list of mains, sides and treats, based on availability.

If you wish to customise what you would like to order, feel free to go 'a la carte' on any of the individual items listed. However these items will be priced singly and the Food Box bundle prices do not apply.  

How do I cook the meals?
All meals will come individually packaged with full cooking and allergen information highlighted on the back of the sleeve. Savoury dishes arrive in trays that are microwaveable, oven proof, freezer proof, and recyclable when clean. If you have any other questions at all please contact us directly and we’d be happy to help.

What allergens are present?
All allergens are listed in BOLD on the back of each product. Please be aware that our chefs prepare all dishes in a kitchen where nuts, crustacean, milk, gluten, and all 14 allergens are present. We cannot guarantee that our dishes will not contain traces of these allergens.

How long will the meals last in my freezer?
The storage instructions for individual products are listed on the back of each sleeve. All of our meals can be frozen for up to 3 months should you wish to save them to enjoy at a later date.  

Are you provisionally taking event bookings?
We are working in tandem with the government guidelines. Our top priority is that both our staff and clients remain safe at all times. We are working closely with clients who have bookings with us, and organising alternative dates and logistics where necessary. We can also cater for socially distanced events where personalised packages or meals are delivered to each guest in their homes. If you are planning an event, or long-awaited party with loved ones as the restrictions are lifted, do let us know and we’d be more than happy to help. We can work with you to cater for whatever you may have in mind.

How do you ensure the safety of your staff during the pandemic?
Our team adheres to government guidelines, being mindful of social distancing and regularly washing and sanitising all hands and surfaces. Hand soap and sanitisers are widely available around our kitchen, office and collection areas. All staff ensure that they adhere to Covid-19 guidelines outside of the work environment.  

If your question is not answered here, please contact us directly as we would be more than happy to help, call us on +353 (0)1 444 2841 or email us at hello@naomiskitchen.ie